Medical Secretary - Acute Ambulatory Care UnitWomen's College Hospital, 76 Grenville Street, Toronto, Ontario, CanadaJob DescriptionPosted Friday, August 28, 2026 at 4:00 AM | Expires Saturday, September 12, 2026 at 3:59 AMWomen's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women's to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.Applicants must reside and be legally eligible to work in Ontario.This is a Temporary Full-Time position (up to 6 months)Type: ReplacementJob DescriptionFacilitate efficient and timely access to specialty services by receiving and processing referrals and scheduling appointments:Receive new referrals and triage according to established guidelines within the Clinic/ProgramConfirm required information and retrieve relevant information from referring sourceTriage to correct clinic/physician using decision algorithms, as applicableConfirm triage with physicians and clinical team, as neededCreate patient record within the Electronic Patient RecordSchedule patient visits and coordinate required testsCommunicate scheduled visit to appropriate individuals (referring physician, patient, etc.)Monitor clinic schedules to ensure all appointment slots are filledProvide patient with all required test information and special preparation instructionsProvide patient with all logistical information (clinic location, etc.)Remind patients of appointment time or have a system in place for reminder callsAnswer clinic-related phone calls and triage to appropriate staff memberFollow up on "no-shows"Confirm physician schedule of upcoming clinics,



as requiredManage clinician cancellationsContribute to the efficient operations of clinics by booking complex tests and follow-up appointments and ensuring that the health record for each scheduled patient is up to date:Prepare daily patient charts for clinicGenerate a chart for referrals and retrieve patient results not in the EPRFile reports not in the EPR in Women's College Hospital recordsLiaise with Health Records regarding chart requestsBook complex tests and appointmentsExhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialtyWork with the team in the assigned clinic and ensure that team members are informed of updated schedules, room assignments and any potential changes in the clinic scheduleEffectively communicate with all hospital clients and stakeholdersManage consultation lettersEnhance the patient experience by checking patients in for their scheduled appointment and completing the check-out process following the appointment:Act as the "face of the hospital"Greet patients and visitors in a friendly, courteous and respectful mannerProvide exceptional customer service to patients, family and visitorsPrint clinic and practitioner schedules prior to clinic, if applicableVerify required demographic informationValidate health cardRegister patient visit in appropriate system for current encounter and track visits in systems as requiredDistribute and collect patient questionnaire or other formsVisually scan waiting room to monitor the needs of patientsCheck patients out of clinic as required, including scheduling follow-up appointments and testsVerify patient has all instructions and required information post-clinic visitEngage in administrative activities to support efficient clinic operations and develop a skilled environment:Participate in process and quality improvement projects to support efficient clinic operationsRespond to patient and provider inquiries and ensure messages are forwarded appropriatelyManage and sort incoming and outgoing faxes and mailMaintain supply and currency of administrative forms, pamphlets, and supplies to be ordered and restocked when necessaryAttend and participate in clinical and administrative team meetings and participate in patient/office improvement projects, as requiredMaintain clinical data and statistics, as requiredFollow established policies and proceduresProvide support to clinic team, as directedProcess paperwork for non-insured patients/procedures and associated paymentsQualificationsMedical Office Administration diploma required2 years' experience working in an ambulatory clinic,



preferably in a hospital settingExperience with electronic systems, such as an Electronic Patient RecordStrong MS Office application skills including Word, Excel, and OutlookAbility to work well under pressure and use good judgment in assessing difficult situationAbility to produce high quality work in accordance with Hospital standardsComprehensive knowledge of health care, organizational/office practices, procedures and standards.Excellent verbal and written communication skillsAbility to work effectively in an inter-professional teamExcellent organizational and time management skills well developed interpersonal skills, including the ability to handle multiple dutiesProven ability to attend work on a regular basisDemonstrated record of good performance and acceptable attendance will be considered as part of the selection criteriaProfessional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women's College HospitalThis position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for allWhy Choose Us?Be part of a dedicated team committed to excellence.Shape the future of healthcare in a supportive environment.Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).Employment at Women's College Hospital is conditional upon the verification of credentials, completion of a health review, and proof of immunity and vaccination status for vaccine-preventable diseases, in alignment with WCH Communicable Disease Surveillance protocols. Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health Review Form prior to commencing employment. Submission instructions will be provided in the new hire package and all requirements must be satisfied prior to commencing employment.Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.Pay Type HourlyHiring Min Rate 25.90 CADHiring Max Rate 30.28 CADWomen's College Hospital, 76 Grenville Street, Toronto, Ontario, Canada

📌 Medical Secretary - Acute Ambulatory Care Unit (Toronto)
🏢 Women's College Hospital
📍 Toronto