Strategic Workforce & SLA Insights Analyst (Winnipeg)

Strategic Workforce & SLA Insights Analyst (Winnipeg)

03 Sep
|
Boldr Impact
|
Winnipeg

03 Sep

Boldr Impact

Winnipeg

Boldr Impact is seeking a Workforce and SLA Reporting Management Analyst to lead Workforce Planning, scheduling, and real-time performance in a 24/7 BPO setting supporting multiple channels. You will build dashboards, analyze data, and collaborate with Operations, QA, and Implementations to meet client targets. The role emphasizes forecasting, staffing models, and performance monitoring with opportunities to optimize processes using AI tools and advanced analytics.

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📌 Strategic Workforce & SLA Insights Analyst (Winnipeg)
🏢 Boldr Impact
📍 Winnipeg

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