Empower users globally as a Bilingual Customer Service Representative at Keycafe in Morocco. Provide troubleshooting and support for our cutting-edge SmartBox systems in both English and French.
Keycafe seeks a proactive Bilingual Customer Service Representative to enhance user experiences through technical support in Morocco. You will engage with customers, addressing both software and hardware challenges while ensuring seamless communication through various platforms. Your role is critical to maintaining high user satisfaction and providing consistent assistance.
Key Responsibilities:
• Offer responsive support in English and French via phone, chat, and email
• Troubleshoot software and hardware issues efficiently
• Manage high volumes of support requests efficiently




• Guide customers through SmartBox setup and configuration
• Document customer interactions and suggest process enhancements
Requirements:
• Fluent in French and English with excellent communication
• Minimum 2 years in customer service, ideally in tech
• Proven ability to resolve technical issues efficiently
• Reliable, self-motivated, and capable of multitasking
• Bachelor’s degree in a relevant discipline
Join Keycafe to leverage your bilingual skills in a tech-driven workplace and contribute to global customer success.
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📌 Keycafe Bilingual Tech Support Agent (Vancouver)
🏢 Keycafe
📍 Vancouver