Join to apply for the (CAN) Customer Service Manager role at Walmart Canada .

Base pay range

CA$15.00/hr - CA$15.00/hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is an chance to develop retail industry skills. The role coordinates front‑end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. The manager also maintains compliance for company programs and operational standards.

What You’ll Do

- Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
- Handles customer and associate concerns and provides guidance as required.
- Monitors all front‑end associates ensuring proper coverage, coordinating breaks and provides assistance to outlying registers.
- Provides training to associates on systems and company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet company guidelines.




- Ensures all EAS systems are functioning to standard, i.e. cashiers deactivating, greeters handling issues appropriately, completing “Failure to Deactivate” logs.
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front‑end cash levels and supports process by completing audits on register accuracy.
- Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

- Age 16 or older.

Preferred Qualifications

- Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location

3651 Strandherd Dr, Nepean, ON K2J 4G8, Canada.

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

Minimum Rate of Pay

The minimum rate of pay for this position starts from $18.55. Rate of pay will be determined based on relevant experience.

#J-18808-Ljbffr

📌 (CAN) Customer Service Manager (Ottawa)
🏢 Walmart Canada
📍 Ottawa