Hospital Name: City Centre Animal Hospital

Job Type: Support Staff

Description & Requirements

Full-Time Veterinary Receptionist

City Centre Animal Hospital is looking for a Full-Time or Part-Time Veterinary Receptionist to join our team! We're looking for someone who is warm, organized, confident, and genuinely enjoys helping people and their pets, with availability to work both evenings and weekends. Wage is flexible and will be based on experience and qualifications.

Our reception team is the first and last impression our clients have of the hospital, so we're looking for someone who thrives in a busy environment and can confidently multitask, communicate with clients, and support the team throughout the day.

What you'll be doing:

- Greeting clients and patients with a warm and welcoming attitude
- Answering phones, emails, and client inquiries
- Booking, confirming, and managing appointments
- Checking in and checking out clients efficiently and accurately
- Processing payments and maintaining accurate client accounts
- Communicating with DVMs, RVTs, TAs, and the rest of the hospital team
- Assisting clients with food, medications, products, and general questions
- Following hospital booking and reception protocols
- Monitoring appointment schedules and helping manage client flow and wait times
- Maintaining a clean, organized, and welcoming reception area
- Assisting with retail and inventory-related tasks when needed




- Supporting the team with general mid-day and closing tasks
- Providing exceptional client service while maintaining professionalism during challenging situations

We're looking for someone who:

- Has previous veterinary reception or customer service experience
- Is confident, friendly, and comfortable communicating with a wide variety of clients
- Is highly organized and able to multitask in a fast-paced environment
- Has strong attention to detail and accuracy
- Is comfortable handling payments and client accounts
- Works well independently but is also a robust team player
- Takes initiative and looks for ways to support the team
- Can remain calm and professional in stressful or busy situations
- Has a positive attitude and genuinely enjoys working with people and animals

We're a busy, supportive, and team-focused veterinary hospital that values communication, teamwork, accountability, and creating a positive experience for both our clients and our staff.

We're also proud to offer a comprehensive benefits package, including:

- Extensive extended health care benefits
- RRSP matching
- Opportunities for continued learning and professional development
- A supportive, collaborative team environment

Position: Full-Time Veterinary Receptionist
Location: City Centre Animal Hospital
Availability: Must be available for evenings and weekends
Wage: Flexible and based on experience and qualifications

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