Technology, Operations & Marketing Co-op Student

Admin Full Time Burnaby, BC $20 CAD per hour

Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately75staff members providing comprehensive chronic pain management services. We combine medicalexpertisewith allied health services in a cooperative healthcare environment. Our IT and Operations team is focused on building automation solutions and streamlining workflows to improve both staff efficiency and patient experience.

Position Overview

We'relooking for a technically curious co-op student who wants hands-on experience building real automation solutions in a healthcare environment.You'llbe working on projects that reduce manual work, improve patient communication, and solve operational bottlenecks.You'llwork directly with our IT, Operations & QATeamto tackle workflow challenges using AI, automation tools, and creative problem-solving.

What You'll Work On

Email Automation & Workflow Optimization

- Build and refine AI-powered email categorization systems using Power Automate and Microsoft 365 tools
- Currently staff spend 2-3 hours daily sorting emails manually—you'llhelp automate routing for bookings, cancellations, prescription requests, and general inquiries
- Create rules, filters, and smart routing logic to get the right emails to the right people automatically
- Help design and test AI phone automation solutions for appointment booking and patient inquiries
- Improve our existing appointment confirmation workflow (built in Power Automate) and patient communication tracking systems
- Research and evaluatenewAItoolstooptimizeour patient experience.

IT Operations & Infrastructure

- Assist with Microsoft 365 administration tasks (user management, Teams configuration, SharePoint setup)




- Helpmaintainour internal IT ticketing system and documentation in Microsoft Teams
- SupportITinfrastructure projects includingstoragemanagementandgeneraltroubleshooting
- Assistwith hardware deployment, system updates, and general IT support as needed

Process Improvement & Data Analysis

- Identifyworkflow bottlenecks and propose automation opportunities
- Build tracking systems andanalyticaldashboards tomonitoroperational metrics
- Document processes, create SOPs, and help standardize workflows across the clinic

Marketing & Digital Content

- Create and schedule short-form content for social media (Instagram, LinkedIn, Facebook) including graphics, copy, patient stories, and health education posts
- Design and deploy email marketing campaigns for patient education, service announcements,etc.
- Track marketing performance metrics across all channels,participatein strategic brainstorming sessions, and research healthcare marketing trends to support clinic growth

Special Projects

- Explore integrations between our EMR system and other tools.Understanding what's possible and what workarounds are needed
- Test and implement AI toolssuchascustom automation bots for specific use cases

What You'll Learn

- How to build practical automation solutions that save real time and reduce manual work
- Working with healthcare IT systems including EMRs, patient communication platforms, and privacy regulations (PIPA)




- Microsoft 365 administration and Power Automate workflow development
- How AI tools can be applied to solve operational challenges in healthcare environments
- Project management, documentation, and translating technical solutions for non-technical stakeholders
- How to evaluate and implement third-party tools and platforms in a regulated healthcare setting

What We’re Looking For

Must-Haves:

- Enrolled in a co-op program at a BC post-secondary institution
- Studying Information Technology, Business Technology, Operations, or a related field
- Comfortable with Windows environments and Microsoft 365 tools
- Strong problem-solving skills and willingness to figure things out independently
- Good communicationskills.Able tounderstand andexplain technical concepts to non-technical staff

PreferredExperience:

- Experience with Power Automate,PowerBI, etc.
- Familiarity with AI tools like Claude,ChatGPTorCopilot
- Interest in healthcare technology orprevioushealthcare experience
- Shortformcontentcreation

Why This Co-op Is Different

- Real Impact:You'llbuild tools that staffusedaily.Not just theoretical projects
- Hands-On Learning:Work directly with the IT & Operations Lead with no layers of bureaucracy
- Entrepreneurial Environment:We'rebuilding solutions from scratch—you'llhave real input into how things work
- AI & Automation Focus:This is about the future of healthcare operations, not legacy IT support
- Healthcare Exposure:Gain experience in a regulated healthcare environment with privacy and compliance requirements
- Duration:8 months (January – August 2027)
- Hours:Full-time (40 hours/week)
- Compensation:$20/hour

Changepain is an equal opportunity employer and welcomes applications from all qualified candidates.

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📌 Technology, Operations & Marketing Co-op Student (Burnaby)
🏢 CHANGEpain Clinic
📍 Burnaby