Enhance pet parent experiences as a Retail Customer Service Lead at PetSmart. This key holder role combines supervision and exceptional service to create a vibrant store setting.
As a Retail Customer Service Lead, you will support associate development while ensuring outstanding service for pet parents. Your leadership will help drive strategies and engagement within the store. This position involves coordination of store events and collaboration with team members to maintain a clean and organized environment.
Key Responsibilities:
• Facilitate training and mentoring for associates
• Supervise daily operations and assign tasks
• Drive customer loyalty and service standards
• Address and resolve pet parent concerns promptly
• Ensure compliance with health and safety procedures
Requirements:
• Minimum 2 years in retail or customer service
• Leadership experience preferred
• Strong communication and organization skills
• Ability to work flexible hours, including weekends
• Proficient in computer applications
Lead a team dedicated to pet wellness and customer satisfaction at PetSmart, where your skills can shine.
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📌 Retail Customer Service Lead at PetSmart (Ottawa)
🏢 PetSmart
📍 Ottawa