Step into a pivotal leadership role with Manulife as the Director of Sponsor Services. Drive operational excellence and customer satisfaction for Canadian retirement plan sponsors in a hybrid setting.This strategic position at Manulife involves overseeing high-performing teams dedicated to plan administration, advisor support, and service delivery across Canada Retirement. Engage in large-scale transformation initiatives, contribute to business growth, and implement AI-enabled solutions that enhance the customer experience.Key Responsibilities:Lead Sponsor Services teams in plan administration and advisor supportDrive operational performance, customer satisfaction,



and employee engagementCollaborate with various departments to enhance service strategiesManage complex client and regulatory issues and ensure governanceEstablish operational metrics and monitor service standardsRequirements:10+ years of leadership experience in financial or retirement services5+ years leading multiple teams and managing managersBilingualism in English and French is preferredDegree in Business, Finance, or related fieldKnowledge of retirement products and regulationsMaximize your impact on retirement services by empowering teams and advancing customer experiences at Manulife.

📌 Director Of Sponsor Services At Manulife (Côte Saint-Luc)
🏢 Manulife
📍 Côte Saint-Luc