Enhance customer satisfaction at Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. This position involves managing delinquent accounts while promoting a positive customer experience in a hybrid model.

Located in Markham, Ontario, this full time permanent role focuses on minimizing delinquencies through effective communication and relationship management. Utilize your negotiation skills to navigate complex customer situations and ensure timely payment resolutions. Join a committed team striving for innovation and best-in-class customer experiences.

Key Responsibilities:



• Resolve high-risk accounts including fraud and repossession cases • Conduct negotiations for payment arrangements with customers • Maintain accurate records of collection activities • Analyze account details and recommend solutions • Collaborate with other teams to handle sensitive cases

Requirements: • Bilingual proficiency in English and French preferred • 3+ years of relevant experience in finance • Strong organizational and multi-tasking skills • Ability to work independently and as part of a team • Proficient in CRM systems and Microsoft Office

Join Toyota Financial Services and leverage your bilingual abilities to strengthen customer relations. #J-18808-Ljbffr

📌 Bilingual Senior Customer Specialist Location: Markham (Winnipeg)
🏢 TCR Toyota Credit Canada, Inc.
📍 Winnipeg