Shape enterprise relationships at Schema App, a top SaaS provider in Guelph, Ontario. As an Enterprise Customer Success Manager, you will guide customer journeys and drive retention strategies.

In this strategic role, you will manage a portfolio of complex mid-market and enterprise accounts. Your goal is to deliver Customer Success Plans that align with client objectives and ensure measurable outcomes. By acting as a trusted advisor, you'll facilitate long-term strategies that enhance customer satisfaction and drive revenue growth.

Key Responsibilities: • Develop engagement strategies for complex customer goals • Monitor customer health and proactively mitigate risks • Lead renewal strategies and upsell opportunities • Present tailored insights during executive business reviews • Collaborate cross-functionally to enhance customer experiences

Requirements: • Experience with enterprise customer relationships • Solid negotiation and commercial acumen • Ability to deliver compelling presentations to executives • Knowledge of AI, SEO, and schema markup • Proven success in managing successful customer journeys

Utilize your expertise to drive growth and success at Schema App. #J-18808-Ljbffr

📌 Strategic Customer Success Manager Role (Courtice)
🏢 Schema App
📍 Courtice