Job Overview
We are seeking an experienced and driven Commercial Roofing Service Manager to lead our service department. This is a hands‑on leadership position responsible for driving profitability, delivering exceptional customer service, and ensuring safe, high‑quality roofing repairs and maintenance on commercial projects.

Key Responsibilities

Lead, train, and supervise the service department team (technicians, foremen, and support staff)

Generate sales through customer relationships, prospecting, and preparing competitive proposals

Oversee all service work from initial call → estimate → repair/maintenance → billing and follow‑up

Schedule and dispatch crews, manage workflow, track job costs, and ensure projects stay on budget

Maintain strong communication with customers, crews, production teams, and management

Enforce strict adherence to company and OSHA safety standards

Recruit, train, mentor, and retain a skilled and dependable service workforce

Monitor department finances: review job costs, approve invoicing, manage receivables, and control budgets

Stay current on roofing systems, materials, codes, and industry best practices

Daily Tasks

Meet with technicians to plan the day’s work

Visit job sites to ensure quality and safety

Handle customer calls, perform roof inspections,



and sell service agreements/repairs

Build estimates and proposals

Coordinate material orders and equipment needs

Review time sheets, job costs, and invoices

Required Qualifications

Minimum 3 years of commercial roofing production/supervision experience

Valid driver’s license and clean driving record

Strong understanding of commercial roofing systems (TPO, EPDM, Modified Bitumen, Metal, etc.)

Proven safety leadership and knowledge of IHSA regulations

Proficient with technology (phones, tablets, CRM/job management software)

Excellent communication and customer service skills

Fluent in English

Who Succeeds in This Role
You’re a natural leader who can motivate crews, close sales, solve problems on the roof, and keep customers happy. You take pride in safety, quality, and running a tight, profitable operation.

If you have a solid roofing background, love leading people, and want to grow with a reputable company, we want to hear from you!

Referrals increase your chances of interviewing at Donpar Roofing by 2x.

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Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Industry: Construction

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📌 Roofing Service Manager (Ontario)
🏢 Donpar Roofing
📍 Ontario