Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Opportunity: As Business Resource Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, Smurfit Westrock plants and Customer locations while effectively providing specialized support for designated Smurfit Westrock customers.

How You Will Impact Smurfit Westrock

Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service

Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer

Ensure the needs of national accounts are met while aligning to meet business objectives

Assist with budget development and management cross-functionally with Sales and Financial Managers

Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines

Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value

Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)

Review Opportunity Plans with appropriate Corporate Account personnel on a regular basis

Partner with production, manufacturing,



and national account team to ensure customer needs are properly communicated

What You Need To Succeed

Bachelor’s degree

2 to 3 years of experience in box corrugated/converting industry

5+ years of related experience in sales, project management, and/or technical training

Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry

Proven experience with packaging systems

Demonstrated sales competence and business acumen

Ability to provide clarity to complex problems and develop long-term solutions

Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels

Possess effective leadership qualities and insightful business judgment

Excellent computer skills including Word, Excel and PowerPoint

Excellent written and verbal communication skills

Champion of and adapter to change

Effective problem-solving and decision-making skills

Possess safety mindset

As part of our commitment to accessibility for all people with disabilities, we will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please let us know your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Seniority level

Mid-Senior level

Employment type

Full time

Job function

Human Resources

Industries

Packaging and Containers Manufacturing

#J-18808-Ljbffr

📌 Business Resource Manager (Sales) (Ontario)
🏢 WestRock
📍 Ontario