Enhance your career at Wajax as a Business Systems Support specialist, providing frontline assistance for end-users. Handle inquiries, deliver solutions, and facilitate training programs to ensure smooth operations.

Wajax seeks an experienced support skilled for Business Systems. Your role involves resolving user inquiries, closing tickets within SLAs, and delivering formal training, primarily remotely. Collaboration with the IS team is essential, enabling you to provide effective solutions while maintaining quality and accuracy.

Key Responsibilities: • Monitor and resolve incoming Business Systems support requests • Provide phone, online,



and in-person end-user support • Create and maintain knowledgebase documents for reference • Disperse updates and training materials for users • Track and collect metrics on Help Desk requests and trainings

Requirements: • College diploma or university degree in IT or related field • 1-2 years of user support experience with Business Systems • Strong knowledge of ERP systems and Microsoft Office • Bilingual in English and French is preferred • Proficient analytical and troubleshooting skills

Leverage your support skills in a dynamic environment at Wajax, contributing to efficient Business Systems operations. #J-18808-Ljbffr

📌 Front Line Support for Business Systems (Winnipeg)
🏢 Wajax
📍 Winnipeg