Drive impactful member support at Vancity as a Member Experience Officer in North Vancouver. This full-time position combines in-branch, phone, and digital service delivery.

As a key representative for our members, you will facilitate high-quality service through diverse channels. Your role encompasses guiding members with their banking needs and digital tools while fostering confidence in financial decision-making. Ideal candidates are service-oriented and digitally savvy.

Key Responsibilities: • Ensure culturally respectful service aligned with local values • Perform accurate member transactions in various settings • Educate members about Vancity’s digital offerings • Collect member information to improve service quality • Assist with financial account management activities

Requirements: • High School Diploma with preferred post-secondary credentials • 1-2 years in a customer service financial role • Experience in cash handling and transactions • Robust customer relationship development abilities • Proficient in navigating digital platforms

Contribute to Vancity’s mission by enhancing member experiences with your service and support expertise. #J-18808-Ljbffr

📌 Vancity Member Experience Officer Role (Winnipeg)
🏢 Vancouver City Savings Credit Union
📍 Winnipeg