Transform eBay’s UX research capabilities by taking the lead in creating impactful, customer-centered operations. This role focuses on innovation through AI and modernizing research processes.

As the Strategic Director for UX Research Operations, you will pave the way for a future-oriented research ecosystem. Your leadership will modernize participant management and operational structures, ensuring research activities are efficient and high-quality. Collaborate with various teams to establish best practices and streamline workflows.

Key Responsibilities:



• Develop and implement a transformative research vision • Modernize operation models for user experience • Drive AI integration within research workflows • Enhance customer panel management and engagement • Establish scalable processes and measurable frameworks

Requirements: • 15+ years in UX Research Operations or similar • Proven expertise in research platforms and management • Success in developing self-service research programs • Robust systems-thinking and ability to navigate complexity • Exceptional skills in executive influence and leadership

Lead the future of UX research at eBay, driving innovation and efficiency in connecting with customers. #J-18808-Ljbffr

📌 Strategic Director, UX Research Operations (Toronto)
🏢 eBay
📍 Toronto