Become a Technical Account Manager at Parallels and reshape how global teams work together. This remote position emphasizes flexibility and empowers you to deliver unmatched technical solutions.In this role, you will take ownership of technical projects, leading the implementation of Parallels products while collaborating closely with internal teams. Your expertise in cloud solutions, networking, and desktop virtualization will be essential in architecting effective deployments. You will provide clients with practical insights and drive the resolution of technical incidents,



ensuring adherence to SLAs and KPIs.Key Responsibilities:Lead onboarding for customer technical supportAct as the technical resource for client projectsConduct post-incident reviews and identify improvementsDeliver proactive assessments and optimization servicesMaintain detailed documentation for all implementationsRequirements:Degree or equivalent experience in IT fieldExperience with Microsoft and Citrix technologiesKnowledge of enterprise networking and security conceptsSkills in technical documentation and user trainingAbility to troubleshoot complex technical issuesBring your technical proficiency and passion for customer service to Parallels as a Technical Account Manager.

📌 Remote Technical Account Manager Role (Montreal)
🏢 Parallels
📍 Montreal