- Industry Sales, Customer Service, and Contact Center
- Date Opened 08/21/2026
- City Markham
- Country Canada
- Job Opening ID 7940
- Job Type Contract

Job Description

Call Center Representative (Insurance)

Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.

What is in it for you:

- Hourly salary of $19.56.
- Full time position, 37.5 hours per week with rotating shifts.
- Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.
- Hybrid schedule requiring 3 days per week in the Markham office, subject to change.

Responsibilities:

- Handle approximately 50 inbound calls per day related to billing inquiries.
- Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
- Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
- Act as a company ambassador while supporting inbound billing inquiries.




- Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
- Interpret and identify customer needs and respond appropriately and professionally.
- Gather relevant information systematically to provide a seamless customer experience.
- Take ownership of customer relationships through service and commitment to follow through on inquiries.

What you will need to succeed:

Required qualifications

- 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
- Professional telephone and email communication skills and etiquette.
- Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.

Required Soft Skills

- Ability to multitask in a fast-paced environment.
- Ability to adapt quickly to changing circumstances.
- Strong communication and interpersonal skills with a clear and supportive approach.
- Ability to analyze and resolve customer concerns through effective problem-solving.

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📌 Call Centre Billing Representative (Markham)
🏢 Recrute Action
📍 Markham