About Us

British Swim School is the nation’s leading swim school. We expand life‑saving programs and always seek fun‑loving, service‑minded individuals who might join our award‑winning team.

The Position

As a Deck Ambassador on the Customer Experience team, you manage the all‑important first impression and keep warm relationships with families and students throughout their time as part of our extended swim family.

Your Typical Responsibilities

- Warmly welcome new families and get them off to a good start – get to know the students and their parents.
- Set up the pool deck area before each shift.
- Register students for class and manage them in and out of the water between classes.
- Celebrate the move‑up/graduation process, birthdays, and other milestones at the pool.
- Post photos and videos to social media in a fun and personal way.
- Assist parents with questions about their schedule and their children’s progress.
- Promote referrals for new enrollments.
- Support the aquatics team by actively participating in swimmer safety and assisting when needed during lessons.
- Test the water to ensure water quality and temperature.

What do we need from you?

- An enthusiastic, warm, but assertive personality who loves talking to people and building positive relationships.
- An understanding of the importance of a good structure and a willingness to enforce essential safety procedures in a fun and gentle manner.
- The ability to multi‑task and maintain a sense of fun.




- A genuine desire to help reduce drownings for both children and adults.

What can you expect from us?

- Adaptable schedules – shifts of 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
- Being welcomed into a warm, fun culture with mission‑driven managers who give back to the community and their staff.
- The opportunity for growth in a business with massive expansion opportunities.
- Structured, paid training.
- Happy, laughing, singing kids.

Compensation: $14.00 per hour.

Working at British Swim School

It’s a chance to create a lasting impact that could change a child’s life. You play a role in your local community, empowering others and sharing your passion for water safety and a lifelong love of the water. While we teach preschool and elementary‑aged kids, experience with children is helpful but not required if you can show the right attitude.

Additional Opportunities

We also have exciting opportunities with our Customer Service Team, even if you’re not in the pool. These roles focus on providing the best service, whether by phone or at the pool, making everyone feel part of the British Swim School Family.

Application Information
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment should be made directly to the franchise location, not to British Swim School Corporate.

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📌 Pool Receptionist (Burnaby)
🏢 British Swim School - South Orlando
📍 Burnaby