Overview Manager, Justice Services is a leadership role responsible for the operational leadership and strategic development of a portfolio of programs and projects serving youth and adults involved in – or at risk of involvement in – the justice system. This includes oversight of a 24/7 open custody/detention program and multiple community-based justice services. The role contributes to strategic planning, program evaluation, communications, fund development, and risk management as part of the senior leadership team.
Responsibilities Leadership and Oversight: lead a multidisciplinary team across multiple justice programs with a focus on trauma-informed, equity-centered, and anti-oppressive practices; foster inclusion, accountability and continuous learning; oversee program operations, service delivery, and quality assurance; ensure compliance with relevant legislation and standards (e.g., CYFSA, YCJA, licensing standards, SOR).
Stakeholder Relationships: collaborate with internal departments, community partners, funders, and referral sources; build relationships with community networks; represent Springboard at external meetings and partnerships.
Organizational Leadership: develop and achieve departmental goals aligned with the strategic plan; contribute to agency-wide initiatives; lead and participate in meetings, planning sessions, and trainings; support an internal culture aligned with Springboard’s values.
Administration and Professional Development: manage departmental contracts, budgets, and expenditures; support policies and procedures in a unionized workplace; guide program and operational goals; contribute to evaluation, data collection, and quality improvement; participate in special projects and service expansions; perform other responsibilities as assigned.
Qualifications Education/Training
Post-secondary education in social work,



community development, or a related field
5+ years of leadership experience in social services, ideally within youth and/or adult justice, or related community settings
Knowledge/Experience
Minimum five (5) years’ leadership experience across multiple programs in a non-profit setting
Strong knowledge of youth and adult justice systems, legislation, processes, and service landscapes; understanding of how systemic inequities affect access and outcomes
Experience engaging diverse populations with a culturally responsive and affirming lens
Excellent interpersonal, written, and verbal communication skills
Experience supporting teams with reflective supervision that fosters staff wellbeing, autonomy, and accountability
Experience overseeing live-in and/or community-based programs in youth or adult justice contexts
Understanding of licensing requirements, compliance standards, and working in unionized settings
Proven ability to manage program budgets, contracts, and funder relationships
Knowledge of program design, implementation, and evaluation frameworks
Familiarity with trauma-informed, participant-centered, and strength-based service models
Ability to navigate complex systems and collaborate with multi-sector stakeholders
Assets Current Vulnerable Sector Screening (VSS) and eligibility for Broad Record Check
Lived experience navigating the justice system or related barriers is an asset; understanding of communities most impacted by these systems
Ability to speak French is an asset
Details Job Class: Non-Union
Department: Justice Services
Location: Toronto, ON
Status: Full-Time Permanent
Pay Rate: $78,000 to $94,000 per annum
Vacancy Number: JS-NU26-32
Available: Immediately
Hours/Shifts: Monday to Friday 9 am – 5 pm; some evenings and weekends may be required; on-call duties as required

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📌 JS--32- Manager, Justice Services (Ontario)
🏢 Springboard
📍 Ontario