Become a strategic leader at National Bank as a Senior Manager in Client Experience & Commercial Support, dedicated to enhancing the customer experience in Commercial Banking across the Prairies and Alberta. Collaborate with teams to execute business strategies effectively.

This key role involves leading a passionate team focused on delivering top-notch client experiences. You will mentor leaders, streamline operations, and refine support services for Commercial Banking clients. Your participation will be crucial in aligning initiatives to achieve seamless service delivery across regions.

Key Responsibilities:
Manage the performance of Account Representatives
Implement strategic improvements for client support
Coach teams on operational excellence and engagement




Identify opportunities for process simplification
Develop solid partnerships with business and frontline teams

Requirements:
Relevant bachelor's degree or equivalent experience
Extensive experience in team leadership and management
Deep understanding of operational and performance metrics
Expertise in strategic initiatives and project evolution
Robust stakeholders alignment and communication skills

Step into a challenging yet rewarding leadership role, focusing on client satisfaction and team success at National Bank.

📌 National Bank Client Experience Senior Manager Edmonton
🏢 National Bank of Canada
📍 Edmonton