We are a small team of dedicated specialists who supply and support retail systems for retailers, both single store and chain stores, across North America. We pride ourselves on being product experts and providing top notch support for the solutions we provide.

We are looking to add a member to our support team. This person will initially be responsible for providing support and training to our customers after learning and mastering our MyPOS Connect software as well as handling support calls that come in to our support line. This is a work from home position so would require an workplace free of distraction and an individual who has the self-discipline to stay focused and get the job done. Working hours are 8:30am to 5:30pm Eastern time with some on call.

Technical skills will include Transact SQL, solid Excel knowledge, Windows O/S, understanding of hardware drivers. Preference given to bilingual (English/French) speaking candidate as well as candidates with a programming background.

The right person for this position will:

1) Have knowledge of retail operations and (any) retail systems

· Have you ever operated the POS system or been a cashier?

· Have you ever done a stock count in a retail store?





· Do you know what an X/Z is? A float? No Sale? A barcode?

· Have you ever created or received a purchase order?

2) Have a solid understanding of spreadsheet applications (such as Excel or Google Sheets)

· Can you write a formula in a spreadsheet application?

3) Be tech savvy

· Are you the person friends and family go to for computer help?

· Could you describe how to change the date and time on a Windows computer without being at a Windows computer?

· Can you install a printer driver?

· Can you do basic network troubleshooting?

4) Be honest and trustworthy and be able to pass a police background check

5) Have solid trouble shooting and critical thinking skills

6) Have excellent English written and verbal communication skills

· Communication with our customers on the phone or by email

· Log support calls with appropriate amount of detail.

7) Be an enthusiastic team player

8) Have a quiet place to work, uninterrupted, from home

Pay: $55,000.00-$75,000.00 per year

Perks:
Dental care
Extended health care
Work from home

Work Location: Remote

📌 Technical Support Engineer Retail Systems Ontario (Canada)
🏢 [email protected]
📍 Canada