Playtopia is seeking a dynamic and responsible Shift Supervisor to lead our team during operational shifts, ensuring a secure, fun, and memorable experience for all guests. This role is ideal for someone with leadership experience who loves working with children and families in a fast-paced environment. Shift Supervisors will oversee daily operations, supervise staff, and maintain our high standards of safety and customer service. Weekends and evenings are required, with a focus on peak times like birthday parties.

Responsibilities:
Supervise and coach front-line staff (including party hosts, admissions, and cleaning team) during shifts
Oversee facility operations, including guest check-ins, party facilitation, and general admission flow
Enforce safety rules and monitor compliance among guests and staff
Handle customer inquiries, complaints, and escalations to ensure exceptional service
Coordinate party setups, food service, and cleanups with the team
Perform opening and closing duties, including cash reconciliation and facility inspections
Assist with general park maintenance and cleaning as needed
Monitor inventory for café/party supplies and report needs to management
Lead by example in providing energetic, positive interactions with children and families

Requirements:




Previous supervisory or leadership experience in a customer service, hospitality, or family entertainment setting
Able to thrive in a high-paced, family-friendly environment
Energetic, outgoing, and approachable personality with robust leadership skills
Excellent organizational, communication, and problem-solving abilities
Ability to multitask and make quick decisions
Customer service experience, preferably in a child-focused venue
Flexibility to work evenings, weekends, and statutory holidays (weekends REQUIRED)
Successful applicants will be required to complete a criminal background check
Standard First Aid/CPR Level C Certification (or willingness to obtain)
Safe Food Handlers Certification required (online training available)
Experience working with children is a strong asset

We are looking to hire part time and full-time individuals who are willing to work Friday evenings, Saturday and Sunday - adaptable schedule.

Pay: $17.60-$22.00 per hour

Work Location: 4325 Harvester Rd, Burlington

Expected start date: Immediately

Job Types: Full-time, Part-time

Pay: $17.60-$22.00 per hour

Work Location: In person

📌 Shift Supervisor Burlington (Canada)
🏢 Playtopia Kids Indoor Playground
📍 Canada