Overview

To establish and provide excellent guest service, registering and greeting guests at point of check‑in and throughout their stay, while processing payments and posting charges to guest accounts.

Responsibilities

- Maintain positive guest relations at all times.
- Follow all policy, procedures and service standards.
- Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
- Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
- Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
- Maintain complete knowledge of all location facilities, rooms, hours of operation, and activities, in order to answer questions and give out accurate and helpful information to guests.
- Answer telephones in the specified time frames following proper guidelines, using correct greetings and telephone etiquette.
- Take, record, and relay messages accurately, completely, and timely.
- Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
- Conscientiously handle Lost and Found items following guidelines established by Kingsmill.




- Maintain knowledge of correct use of company equipment while keeping work space neat and organized.
- Maintain compliance with all Front Desk policies, procedures, and standards.
- Accurately follow cash handling procedures and secure bank at all times.
- Post charges to guest accounts for services and purchases.
- Balance all receipts and postings for work performed during shift at the end of shift.
- Perform other duties as assigned.

Qualifications

- Must be a people‑person who thrives on public contact.
- Strong communication skills.
- General/Basic computer skills.
- Sales skills.
- Basic accounting skills.
- Ability to learn quickly and follow instructions accurately.
- Ability to prioritize tasks and work efficiently.
- Ability to interact with diverse peoples and resolve any issues.
- Must be able to work quickly and thoroughly under pressure.
- Must be adaptable and open to changes in procedures.
- Able to lift and carry up to 15 pounds.
- Must be able to stand for up to eight hours per shift.
- Must bend, stretch, and reach throughout a shift up to 8 hours.
- Must be able to work days, nights, weekends, and holidays.

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📌 Front Desk Agent - Full Time $15.00 (Williamsburg)
🏢 Kingsmill Resort
📍 Williamsburg