Lead the future of customer experience at Marqeta as a Lead Product Manager focusing on enterprise applications and AI-powered enhancements, working remotely from Canada.This pivotal role involves owning the product vision and roadmap, working closely with Customer Support Operations to align on consumer and business needs. You will drive innovation across cardholder servicing and case management tools, enabling productive and effective customer interactions. Your contributions will foster collaboration across various teams to create high-impact solutions that simplify workflows.Key Responsibilities:Advocate for customer needs in product strategyCollaborate with support teams for product insightsOwn case management and contact center experiencesDrive Scrum teams from ideation to launchLeverage AI to automate workflowsRequirements:7+ years of experience in product managementSuccessful delivery of measurable product impactStrong analytical skills and customer empathyFamiliarity with agile methodologiesAbility to communicate effectively with diverse audiencesTransform customer experiences at Marqeta by leading product innovation and operational excellence.

📌 Product Manager For Customer Experience (Vancouver)
🏢 Marqeta
📍 Vancouver