Be the friendly voice for customers as a Customer Service Appointment Coordinator with the 401 Group of Companies. Focus on scheduling, service, and warranty management in a fast-paced setting.
The position requires you to engage with clients, answer inquiries, and ensure their service appointment needs are met. Your proactive approach will enhance customer satisfaction and streamline service department operations at our Sudbury location. A dynamic work environment awaits those who thrive on providing excellent customer care.
Key Responsibilities:
• Manage inbound and outbound calls daily
• Clarify customer needs and book appointments
• Maintain call records in the CRM system
• Process warranty claims and retailer orders
• Collaborate with vendors to track order fulfillment
Requirements:
• Preferred experience in a call center
• Excellent communication and listening skills
• Strong customer service orientation
• High school diploma necessary
• Proficient in English communication
Join the 401 Group and become a vital part of our service team in Sudbury!
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📌 Customer Service Appointment Coordinator Role (Greater Sudbury)
🏢 The 401 Group
📍 Greater Sudbury