Become a vital part of iFinance Canada as a Bilingual Collection Agent, focusing on customer service and collections. This position involves handling inquiries and managing delinquent accounts efficiently.
You will leverage your bilingual skills to assist clients in understanding their financial obligations and facilitating payment resolutions. As a Collection Agent, you'll manage account reviews and administrative tasks, ensuring accurate documentation and effective case management. The role requires diplomacy and a strong work ethic to foster positive customer interactions.
Key Responsibilities:
• Engage in daily account reviews to reduce delinquent accounts
• Make polite and prompt collection calls to customers
• Negotiate acceptable payment solutions with clients
• Maintain accurate customer records in the collection system
• Prepare necessary documentation for seizures
Requirements:
• Experience in collections is a must
• Fluency in French and English, both written and spoken
• Understanding of relevant legal requirements
• Excellent interpersonal communication skills
• Solid attention to detail and organizational skills
Join iFinance Canada to utilize your negotiation Expertise and help customers achieve financial solutions.
#J-18808-Ljbffr