Drive customer satisfaction as a Technical Support Specialist with Eastlink. Provide essential troubleshooting and guidance to customers encountering technical issues with their services.
This role is available remotely or in office in Dartmouth, NS. You will engage with customers, diagnosing their technical problems and delivering effective solutions, ensuring each interaction leaves a positive impression. With emphasis on independence and teamwork, you’ll be instrumental in meeting performance and customer experience goals.
Key Responsibilities:
• Assist customers with technical service queries
• Utilize tools for diagnosing and resolving issues
• Document each customer interaction comprehensively




• Prioritize multiple tasks in a fast-paced environment
• Own customer concerns towards positive resolutions
Requirements:
• Experience in customer service or technical support
• Excellent communication and relationship-building skills
• Detail-oriented and reliable in performance
• Familiarity with technology services is a plus
• Flexibility to work evenings and weekends
Leverage your customer service expertise to make impactful resolutions for Eastlink customers daily.
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📌 Technical Support Specialist at Eastlink (Summerside)
🏢 Eastlink
📍 Summerside