Elevate quality assurance at goeasy as a Senior Manager in Mississauga. Lead a tech-enabled QA program that enhances customer experiences and drives continuous improvement.In this pivotal senior leadership role, you'll shape a data-driven QA strategy across various operational areas. Your expertise in quality assurance, operational controls, and analytics will transform how we assess and enhance customer interactions. Collaborate with multiple teams to foster a culture centered on continuous improvement and exceptional service.Key Responsibilities:Design and implement a data-enabled QA program across operationsDevelop effective QA operating models and governance frameworksLead, coach, and develop a high-performing QA teamUtilize AI and analytics to identify trends and improvement areasCreate data visualizations for performance reportingRequirements:5 to 10 years in Quality Assurance or related fieldsProven ability to lead teams and build performance routinesExperience with QA frameworks and operational controlsStrong analytical skills and experience with BI toolsExcellent communication and stakeholder management skillsDrive quality and innovation as a leader in goeasy's transformative QA initiatives.

📌 Senior Manager Quality Assurance At Goeasy (Mississauga)
🏢 goeasy
📍 Mississauga