Join Intouch Insight as a Scheduling Agent, leveraging your bilingual skills to enhance customer experience evaluations. Utilize your creativity and communication skills to support independent contractors effectively.
As the Bilingual Scheduling Agent, you'll focus on connecting with contractors for assessing customer experiences across retail and convenience sectors. Your role will require you to manage multiple communication platforms, ensuring contractors are supported and programs are completed on time. Organizational skills and a knack for problem-solving will be essential in this busy atmosphere.
Key Responsibilities:
• Engage and source independent contractors for testing
• Provide support to contractors as needed
• Work within strict deadlines set by clients
• Use social media and AI tools for outreach
• Facilitate high-quality customer experience evaluations
Requirements:
• Fluency in French and English
• Solid communication skills, both verbal and written
• Proven organizational and problem-solving capabilities
• Previous experience in fast-paced customer environments
• Background in market research is a plus
Bring your scheduling and customer service expertise to Intouch Insight and make a difference!
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