Become a strategic leader at National Bank as a Senior Manager in Client Experience & Commercial Support, dedicated to enhancing the customer experience in Commercial Banking across the Prairies and Alberta. Collaborate with teams to execute business strategies effectively.This key role involves leading a passionate team focused on delivering top-notch client experiences. You will mentor leaders, streamline operations, and refine support services for Commercial Banking clients.



Your participation will be crucial in aligning initiatives to achieve seamless service delivery across regions.Key Responsibilities:Manage the performance of Account RepresentativesImplement strategic improvements for client supportCoach teams on operational excellence and engagementIdentify opportunities for process simplificationDevelop robust partnerships with business and frontline teamsRequirements:Relevant bachelor's degree or equivalent experienceExtensive experience in team leadership and managementDeep understanding of operational and performance metricsExpertise in strategic initiatives and project evolutionStrong stakeholders alignment and communication skillsStep into a challenging yet rewarding leadership role, focusing on client satisfaction and team success at National Bank.

📌 National Bank Client Experience Senior Manager (Edmonton)
🏢 National Bank of Canada
📍 Edmonton