Become a Reservations Team Lead at a prestigious hotel in Edmonton, Alberta, focusing on operational efficiency and guest service. This part time role supports daily operations while ensuring exceptional service delivery.
As the Reservations Team Lead, you will oversee departmental activities in the absence of the Supervisor or Manager. This includes maintaining reservations while coaching teams on call quality, problem resolution, and upselling techniques. The role contributes to revenue performance and guarantees that service standards are met consistently.
Key Responsibilities:
• Act as shift leader during Supervisor absence
• Resolve guest complaints and special requests proactively
• Drive revenue via consultative selling and upselling




• Provide real-time support for escalations and billing inquiries
• Train Reservations Agents on call audit factors
Requirements:
• 1-2 years of experience in customer service reservations
• Familiarity with PMS Systems like Opera Cloud
• Outstanding guest service and leadership skills
• Excellent communication and problem-solving abilities
• Basic skills in Microsoft Office programs
Excel in guest service and leadership as a Reservations Team Lead in Edmonton.
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📌 Lead Reservations Agent in Edmonton
🏢 West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
📍 Edmonton