Become a Taxpayer Services Agent at the CRA, providing essential support to Canadians. This role calls for effective communication and problem-solving in a busy call centre environment.

The CRA is seeking Taxpayer Services Agents in Edmonton, AB and Surrey, BC. In this SP-04 role, you will handle inquiries related to individual and business tax accounts over the phone. Candidates must have robust client service skills and the ability to navigate computer applications effectively.

Key Responsibilities:
• Handle incoming calls and inquiries from taxpayers
• Clarify questions regarding tax filing and processing
• Gather information to identify taxpayer needs
• Research solutions using various internal resources
• Utilize computer systems for data entry and analysis

Requirements:
• Secondary school diploma required
• Minimum 12 months of client service experience
• At least 6 months of computer application experience
• Strong communication skills, both written and oral
• Willingness to work on-site 5 days a week

Embark on a rewarding career assisting Canadians navigate their tax needs through professional client service.
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📌 Taxpayer Services Agent Edmonton or Surrey (Alberta)
🏢 Employment and Social Development Canada
📍 Alberta