Enhance telehealth services as a Clinical Nurse Shift Leader at HealthLinkBC. Lead call center activities, ensuring quality care and client satisfaction in your supervisory role.

Reporting to the Team Manager, this position oversees day-to-day operations of call center activities. You will supervise Telenurses to ensure safe, ethical telehealth care and resolve client escalations. Your role blends leadership and nursing expertise in a rapid-paced telehealth environment.

Key Responsibilities: • Coordinate daily call center activities and work assignments • Monitor call flow and adjust staffing levels appropriately • Provide guidance and training to Telenurses on protocols • Handle escalated client service issues and documentation • Participate in meetings and committee work as required

Requirements: • Graduation from an accredited nursing program • Current RN registration with BCCNP • Minimum five years of nursing experience • Supervisory certificate required • Familiarity with telehealth and contact centers an asset

Lead with your nursing expertise and strengthen telehealth service delivery at HealthLinkBC. #J-18808-Ljbffr

📌 Clinical Nurse Shift Leader at HealthLinkBC (Winnipeg)
🏢 Provincial Health Services Authority
📍 Winnipeg