Transform eBay’s UX research operations as the Systems Director. Focused on enhancing customer insights, this role is central to reshaping user experience engagement processes and technologies.In this essential leadership position, you will guide the long-term vision of eBay's research infrastructure. Overseeing participant recruitment and leveraging AI tools, you will enhance operational capabilities across the organization. Your responsibility includes aligning various teams to streamline research processes and impact the e-commerce experience positively.Key Responsibilities:
Define and implement UX research systems vision
Lead initiatives for participant recruitment and study management
Automate research workflows to enhance data quality




Develop capabilities for managing customer panels
Foster cross-functional collaboration for research excellenceRequirements:
15+ years in UX Research or related fields
Expertise in managing research technologies and compliance
Solid track record in building engaging research frameworks
Experience in leading transformations in complex settings
Excellent leadership and executive influence skillsBring your vision and expertise to elevate eBay’s UX research and customer connection methodologies.#J-18808-Ljbffr

📌 Ebay Ux Research Systems Director Toronto (Canada)
🏢 Socket.dev
📍 Canada