Boost supplier success with Avetta as a Senior Customer Support Specialist. Bring your bilingual skills to this pivotal role, focusing on compliance and documentation verification.
In this position, you will proactively assist suppliers in navigating the Avetta platform while managing their accounts and ensuring timely task completion. The role emphasizes strong communication and a commitment to customer satisfaction through effectiveness and professionalism.
Key Responsibilities:
• Support suppliers with compliance workflows and navigation
• Build and nurture trust-based supplier relationships
• Monitor and follow up on compliance progress
• Verify submitted technical documents carefully
• Record and track customer feedback and inquiries
Requirements:
• 1-2 years customer service experience, preferably in SaaS
• Proficient in both French and English, verbally and in writing
• Robust attention to detail in a fast-paced environment
• Competence in desktop productivity software
• Bachelor’s degree preferred; Associate degree considered
Foster supplier satisfaction and compliance success while reinforcing Avetta’s core values in your daily role.
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