About Laivly Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centres to deliver better customer experiences. Led by a team of established contact centre experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience. About the role The team at Laivly is looking for a Senior Cloud Engineer to help design, operate and continuously improve the cloud infrastructure behind our technology. As Senior Cloud Engineer, you’ll be a senior individual contributor focused on building secure, resilient, scalable and cost-efficient AWS environments. You’ll combine deep hands‑on cloud expertise with a reliability mindset,



helping us strengthen our infrastructure, anticipate failure, improve observability and turn operational challenges into lasting improvements. Working closely with our Architecture, IT Operations, Information Security and Engineering teams, you’ll have the opportunity to influence how our cloud workplace evolves as Laivly continues to scale. This position is remote and open to candidates within Canada. As Senior Cloud Engineer, you will… Cloud Infrastructure Design, operate and evolve secure, scalable, resilient and cost-efficient AWS environments, including compute, storage, databases, networking, identity and shared cloud services. Build and improve infrastructure‑as‑code standards, reusable architectures, configuration baselines,

📌 Senior Cloud Engineer (Ottawa)
🏢 Laivly
📍 Ottawa