Drive customer satisfaction as a Client Success Account Coordinator with CarltonOne. This key role supports program execution and client queries to enhance engagement and loyalty initiatives.

As a Client Success Account Coordinator, you will assist Client Success Managers in launching and managing client programs. Your responsibilities include handling day-to-day queries, managing data, and ensuring platform accuracy. The role demands exceptional attention to detail, time management skills, and the capability to handle multiple priorities effectively.

Key Responsibilities:
• Support the launch and management of new client programs
• Resolve ticket-based queries and escalate issues to CSMs
• Generate ad-hoc and scheduled reports for clients




• Assist with administrative support for the Engagement team
• Provide feedback for process improvements to enhance service

Requirements:
• Experience in managing multiple projects simultaneously
• Proficient in Microsoft Office Applications
• Excellent communication and interpersonal skills
• Ability to thrive in a rapid-paced environment
• Detail-oriented with strong analytical thinking

Support CarltonOne clients by delivering effective program management and solution-driven support.
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📌 Client Success Coordinator at CarltonOne (Ontario)
🏢 Socket.dev
📍 Ontario