Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

Subsidized staff accommodation in Lake Louise

2 complimentary hot meals per day on shift

Discount on food and beverages at The Post's dining outlets

Complimentary stays at CRMR sister properties

Staff rates at all CRMR properties

Employee Benefits Program

Access to the Relais & Châteaux employee stay program

Staff events and recognition programs throughout the year

Opportunities for growth and advancement within The Post and across CRMR properties

Annual wage and performance review

Why Work With Us
Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community,



and the work you do here will stay with you long after your time at The Post.

The Assistant Front Office Manager at Post Hotel & Spa works closely with the Front Office Manager to ensure exceptional guest experiences from arrival through departure. This role supervises front office operations, assists with staff management, and maintains The Post's high standards of service. The ideal candidate will have a passion for hospitality, robust leadership abilities, and a commitment to creating memorable guest experiences.

Duties and Responsibilities

Support the Front Office Manager in overseeing daily front desk operations, guest services, reservations, concierge services, and bell staff

Assist in scheduling, training, and supervising front office staff

Handle guest concerns promptly and effectively to ensure high satisfaction levels

Process check-ins/check-outs, reservations, and manage the property management system

Balance daily transactions and prepare financial reports

Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs

Implement and maintain standard operating procedures for the front office

Assist in inventory management of front office supplies





Participate in management meetings and contribute to improving front office operations

Cover front desk shifts as needed

Ensure compliance with health, safety, and security protocols

Qualifications

2+ years of experience in hotel front desk operations, preferably in a luxury property

Previous supervisory experience in hospitality preferred

Diploma or degree in Hospitality Management or related field (asset)

Strong knowledge of property management systems and Microsoft Office

Excellent communication and interpersonal skills with a guest-first mindset

Ability to work flexible hours including evenings, weekends, and holidays

Problem-solving skills and ability to make decisions in a fast-paced environment

Knowledge of the Lake Louise area and local attractions (asset)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).

We look forward to receiving your application.

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📌 Assistant Front Office Manager (Sep/Oct start date) (Alberta)
🏢 Post Hotel
📍 Alberta