AssessMed Edmonton- Referral Coordinator
Location
AssessMed Edmonton

10230 142 Street #300, Edmonton, AB T5N 3Y6

Status
Temporary(12 month contract)

Full-time, In-person

Schedule
Monday - Friday 8am - 4pm (with very occasional weekend clinic)

About AssessMed
For over 30 years AssessMed has been completing independent, unbiased, evidence-based medico-legal evaluations and file reviews to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

Responsibilities

Handle referrals, book appointments, process in our internal database, and process related documentation and correspondence

Process Addendum requests

Follow up on cancellation and no shows, to see if the appointment should be rebooked

Process Clinical Notes and Record release requests;

Ensure accurate timelines are reflected in the system and ensure timely processing of all bookings;

Set up transportation and interpreters for upcoming assessments

Greet all guests and offer them coffee or water.

Answers phone in a timely manner, assist the caller or forward to the appropriate person/department

Scan documents and save in the appropriate drive

Handle daily filing, mail, couriers and manage supply cabinet

Chaperone for assessments as needed and prepare room distribution for the next day

Composing and typing correspondence





Send appointment reminders for upcoming assessments

Send medical document reminders for upcoming assessments

Identify issues that will impact on service standards and notify Management

Participate in updating the administrative processes

Other duties as assigned

Required Qualifications

Relevant post-secondary/community college education

3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment

Comprehensive computer efficiency (MS Office Suite, Internet, Adobe Acrobat, case management software)

Experience with SmartSimple is an asset

Demonstrated organizational and multitasking skills

Enjoys working in a collaborative team workplace

Effective verbal and written communication skills

Shows initiative and exhibits excellent judgement

Knowledge of medical terminology is a strong asset

Demonstrated ability to work with a high level of autonomy

Why choose AssessMed?

Comprehensive and flexible health and dental choices with Flex benefits

Lifemark Employee Assistance Program

Shoppers Drug Mart Employee Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual continuing education allowance of $1500 (applicable towards credential or designation fee)

Goodlife Fitness Corporate Discount Gym Membership

Ongoing internal training and development with opportunities for mentorship

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Nationally recognized brand with a strong digital presence

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