Elevate your IT support career as a Help Desk Technician in St. Albert, AB. Join a dynamic team, where you'll troubleshoot issues and empower users across multiple locations.

We are looking for a hands-on Help Desk Technician to provide technical support to diverse end users. This role includes troubleshooting hardware, software, and connectivity issues in Windows 10/11 environments. You'll manage Active Directory accounts and support Microsoft 365 applications, ensuring effective user support.

Key Responsibilities:
• Provide first and second-level technical support
• Troubleshoot hardware, software, and network issues
• Manage user accounts in Active Directory
• Assist with Microsoft 365 applications support
• Document issues and resolutions in ticketing systems

Requirements:
• Experience in Help Desk or Technical Support role
• Solid customer service and communication skills
• Knowledge of Windows 10/11 environments
• Understanding of networking fundamentals
• Valid driver's license and reliable vehicle

Utilize your technical skills and customer-centric approach in this rewarding Help Desk Technician role.
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📌 Help Desk Technician in St. Albert (Alberta)
🏢 David Aplin Recruiting
📍 Alberta