Career Category Research
Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission, to serve patients living with serious illnesses, drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Bilingual (FR/EN) Associate or Sr. Associate, Medical Information Reports to: Senior Manager, Medical Information
Location: Mississauga Flexible Commuter
What you will do Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
Identifies and reports adverse events and product complaints within one business day
Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
Provides after-hours on call support as needed via department cell phone, this will rotate amongst the team
Supports Medical Information Product Champions with literature searches and complex inquiries




Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements.
Performs other duties as assigned
What we expect of you We are all different, yet we all use our unique contributions to serve patients. The organized professional we seek is a great communicator with these qualifications.
Basic Qualifications: Bachelor’s degree
Must be able to work 9am-5pm Eastern Time
Must be French/English Bilingual
Preferred Qualifications: MSc, PhD, PharmD, MBiotech
Experience in Medical or Drug Information
Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
Strong organizational and interpersonal skills
Attention to detail
Ability to balance multiple tasks
Demonstrated time management skills
Ability to work in a team environment and/or independently as needed
Practical experience in patient care
Outstanding computer and keyboarding skills (proficient in Microsoft Office)
What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ skilled and personal growth and well-being.
The salary for this position in Canada is 80K - 110K CAD.
Amgen is proud to have been recognized as one of LinkedIn Top 25 Companies in Canada for career growth.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other perks and privileges of employment. Please contact us to request accommodation.
Salary Range 82,029.25 CAD - 110,980.75 CAD

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📌 Bilingual (FR/EN) Associate or Sr. Associate, Medical Information (Ontario)
🏢 Biopharma Careers
📍 Ontario