Join Fidelity as an Interaction Quality Analyst and impact customer service quality. This hybrid position is focused on improving service outcomes through data analysis and operational insights.

As part of a dedicated team at Fidelity Clearing Canada, your expertise will enhance operational quality in client interactions. This role demands a minimum of three years of experience in a financial services context, where you’ll be evaluating performance across various communication channels, fostering a culture of continuous improvement in both service and operations.

Key Responsibilities:



• Assess client interactions over phone and digital channels • Ensure compliance in operational processing activities • Detect quality trends and provide recommendations for enhancements • Support training and coaching initiatives with leaders • Dive into client feedback for service outcome enhancement

Requirements: • At least 3 years in a client-focused or operational role • Solid experience in quality evaluation processes • Solid verbal and written communication skills • Detail-oriented with a focus on operational efficiency • Relevant post-secondary education is advantageous

Utilize your problem-solving capabilities to drive positive changes in client experiences at Fidelity. #J-18808-Ljbffr

📌 Fidelity Interaction Quality Analyst Role (Winnipeg)
🏢 Fidelity International
📍 Winnipeg