Now, if you were to come on board as a Call Centre Dispatcher , we’d ask you to do the following for us:

Respond to customer inquiries regarding Patient Transport and Environmental Services

Utilize computer/on-line guidelines in responding to customer inquiries

Communicate with customer to help them understand proper use of the facility they are in

Resolve customer issues related to Environmental Services and Patient Transport

Complete, process, and maintain applicable paperwork and records

Research and resolve customer disputes and problems within established limits

Handle dissatisfied customers in a courteous and professional manner

Strive to resolve customer issues on the first call without having to transfer callers

Follow escalation procedures as needed





Think you have what it takes to be our Call Centre Dispatcher ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

Experience in a Call Centre is an assist

Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a skilled manner

Effective verbal and listening communication skills

Strong, genuine customer-focused service and quality attitude

Proficient in Microsoft Office with exceptional Excel skills

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📌 Call Centre Dispatcher (Newfoundland and Labrador)
🏢 Compass Group Canada
📍 Newfoundland and Labrador