Unlock customer potential as a Senior Customer Success Manager with Dayforce, leading strategic advisory roles to enhance client relationships and outcomes. This impact-oriented position emphasizes executive engagement and long-term partnership success.
As a Senior Customer Success Manager, you will drive exceptional outcomes for enterprise customers across multiple regions, focusing on maximizing the value from Dayforce's Cloud HCM solutions. This strategic role requires adeptness in managing key accounts and ensuring alignment with business objectives while mentoring junior team members for elevated success.
Key Responsibilities:
• Partner with executives to define strategic success criteria
• Lead executive business reviews and success planning
• Drive customer advocacy by developing success stories
• Facilitate workshops for account growth and upsell opportunities
• Manage complex customer relationships effectively
Requirements:
• 7+ years in customer success or account management
• Proven track record in managing enterprise portfolios
• Excellent communication and presentation skills
• Strategic thinking and ability to influence stakeholders
• Proficiency with Salesforce or similar platforms
Elevate customer relationships and drive impactful strategies as a trusted advisor at Dayforce.
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