The Senior Field Supervision Manager is a frontline supervisor responsible for Tier 1 daily supervisory activities for advisors registered with CIRO at Manulife Wealth Inc. The role is responsible for implementing an effective and efficient compliance culture focused on providing advice and supervision to protect clients, the advisory teams, and Manulife Wealth. The incumbent also executes complex reviews, manages escalations, and provides training and guidance to advisors and Field Supervision Associates.
Senior Managers support both high-value and high-risk advisor offices through onsite visits and partner closely with the Regional Field Supervision Officer and Line 2 Compliance to ensure adherence to CIRO requirements and internal policies.
The role requires the candidate be fluent in Cantonese and Mandarin
This is a hybrid role. Regular travel to advisor offices within the region is required.
Position Responsibilities: Responsible for Tier 1 supervision, approval of daily, monthly, and quarterly trade reports.
Review and approve current accounts and KYC updates.
Communicate with advisor teams regarding compliance inquiries.
Enhance compliance knowledge on regulatory compliance and supervision requirements and processes.
Assist with investigations related to complaints and regulatory inquiries.
Assist the firm in resolving compliance issues with respect to regulatory guidelines and the interpretation of regulations.
Perform annual branch reviews to foster meaningful and collaborative relationships between advisors and compliance.
Tier 1 Supervision & Complex Reviews: Perform daily, monthly, and quarterly trade, suitability, and exception reviews; approve new accounts and KYC updates.
Handle complex supervisory items (e.g., high-risk products, vulnerable clients, outside activities, conflicts, advertising).
Document decisions with clear rationale and evidence; ensure timely closure of exceptions.
Oversee delegation of account-level T1 duties to supervision associates while retaining direct T1 oversight for strategic advisor partners and specialized high-risk areas.
Monitor KRIs/KPIs (e.g., exception rates, cycle time, remediation closure) and drive continuous improvement.
Identify and escalation any areas of non-compliance.
Advisor Support & Training: Deliver training to advisor teams on supervisory expectations, conduct onsite reviews to remediate gaps and reinforce controls, and support post audit remediation.
Issue Management & Escalation: Identify and support complaint reviews and regulatory inquiries; elevate significant non-compliance and support remediation; contribute to thematic reviews and process improvements.
Cross-Functional Partnership: Partner with Compliance, Risk, Legal, and Operations on supervisory matters; support audits by preparing documentation and responding to requests; assist with policy and tool rollouts.




Mentorship & Team Collaboration: Coach and support Field Supervision Associates, share best practices, contribute to training, and participate in team projects and continuous improvement initiatives.
Required Qualifications: The role requires the candidate be fluent in Cantonese and Mandarin
5-7 years of CIRO dealer supervision or related compliance experience, including leadership of supervisory teams.
Registered as a Supervisor and Registered Representative with CIRO; ability to maintain registration.
Completion of CSC, CPH, Investment Dealer Supervisors Courses.
Ability to be registered as a Supervisor with CIRO.
Organizational and prioritization skills to be able to work in a multitasking environment.
Strong knowledge of the financial services industry, the Canadian Regulatory framework, provincial securities legislation and the regulatory requirements of CIRO and the provincial securities regulators.
Exceptional communication, stakeholder management, negotiation, and influence skills.
Strong analytical judgment with experience handling complex escalations and remediation.
Proficiency in Cantonese and/or Mandarin.
Highly developed conflict resolution skills
Comfortable making presentations to groups.
Ability to travel regularly within the region is required.
Preferred Qualifications: CIM/ RIME and Portfolio Manager Experience.
When you join our team: We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。
Referenced Salary Location Vancouver, British Columbia
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Senior Field Supervision Manager (British Columbia)
🏢 Manulife Financial
📍 British Columbia