Hours of Work: Full-Time (35-40 hours per week)
Location: Whitehorse, Yukon Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Group RRSP investment options
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family
Role Summary: The IT Systems Analyst is the technical systems resource on the IT Systems Development team, responsible for configuring, validating, and ensuring the operational integrity of the company's airline platforms, with a primary focus on the incoming Passenger Service System (PSS) and associated SaaS solutions. Working closely with the Senior Business Analyst and reporting to the Manager, IT Systems Development, this role translates business requirements into technical configurations, executes the change management process for system updates, and ensures that platform behavior meets operational expectations.
Key Duties and Responsibilities: PSS and SaaS Platform Operations Monitor and validate system behavior across airline platforms; identify and log deviations from expected operation
Own configuration change processing end-to-end: intake, assessment, implementation, testing, documentation, and communication
Perform technical feasibility checks for enhancement requests prior to business prioritization
Track and escalate system defects, vendor SLA concerns, and operational risks to vendors and IT Leadership with appropriate documentation
Maintain accurate and current system configuration records, integration maps, and change logs
Serve as the primary technical point of contact with airline system vendors on operational issues, platform releases, and configuration requests
Track open vendor tickets through to resolution; provide clear status updates to the IT team and affected business units
Support integrations between SaaS platforms and internal systems; coordinate with vendors on interface behavior and troubleshooting




Participate in vendor release reviews, product updates, and technical working sessions
Liaise with government agencies and third parties (e.g. CBSA, TSA, ARINC, airport authorities) on technical requirements and system compliance where applicable
Consult IATA documentation for industry-standard technical solutions
User Support & Training Provide Tier-2 support to system users across operational departments, troubleshooting issues and discrepancies, resolving where possible, and coordinating vendor escalations with full technical context when required
Develop and maintain technical user guides, system release notes, and configuration documentation accessible to operational staff
Support training delivery for system updates, new features, and new platform onboarding
System Configuration Support & Implementation Explore and document technical options for configuring systems to satisfy business requirements
Execute the initial configuration build during implementation phases
Execute, record, and formally document UAT results; track defects through to resolution
Provide support to system users following system launches, monitoring system behavior and managing an elevated pace of vendor coordination and issue resolution
Maintain working knowledge of all airline systems in use and develop hands‑on expertise in newly adopted SaaS platforms as they are onboarded
Proactively follow vendor release notes, product roadmaps, and industry developments to inform configuration and operational decisions




Support knowledge transfer within the IT team to reduce single points of dependency on system knowledge
Project & Change Support Assist in the planning and execution of system migrations, upgrades, and new SaaS platform deployments
Contribute to project documentation, testing plans, and go‑live readiness checklists
Support IT leadership with status tracking and reporting during active project phases
Must haves: Diploma or bachelor's degree in information technology, business, a related field, or equivalent practical experience
Minimum 5 years of experience in an IT support, systems administration, or analyst role
Available to participate in on-call rotation, outside of standard business hours
Must have and maintain a valid Class 5 Driver's License
Must be able to obtain and retain a Restricted Area Identification Card (RAIC)
A robust sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Must be a legally entitled to work in Canada
**Preference will be given to Whitehorse applicants, remote applicants must be located in Vancouver, Victoria, Kelowna, Edmonton or Calgary
At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.
We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.
Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

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📌 IT System Analyst Whitehorse, YT (Yukon)
🏢 Air North Partnership
📍 Yukon