Join Manitoba Blue Cross as a Service Desk Associate in Winnipeg, MB, and be the go-to support for IT inquiries. Your role involves resolving issues efficiently while providing top-notch customer service to users.

As a Service Desk Associate, you are the first contact for IT-related queries, tracking service tickets and diagnosing both hardware and software problems. You will support remote and onsite clients, adhering to operational excellence while ensuring a smooth workflow in a hybrid setting.

Key Responsibilities:
• Provide timely support for internal and external clients
• Process requests following predefined procedures
• Escalate issues as needed to appropriate service providers
• Ensure adherence to ticket management policies
• Document all service interactions and resolutions

Requirements:
• Completion of a University degree or College diploma
• Minimum 2 years experience in a similar role
• In-depth knowledge of MS software and PC support
• Strong organizational and time management skills
• Ability to handle multiple tasks with a qualified demeanor

Elevate your career in IT support at Manitoba Blue Cross as a Service Desk Associate.
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📌 Service Desk Associate for Manitoba Blue Cross
🏢 Blue Cross
📍 Manitoba