Enhance guest satisfaction as the Guest Services Coordinator with CMH Heli-Skiing & Summer Adventures based in Banff, Alberta. Ensure guests enjoy a memorable mountain journey from booking to trip completion.

As a key member of the guest experience team, you will manage guest profiles, confirming bookings and liaising with lodge teams. Your role ensures that every detail is attended to, allowing our guests to focus on their adventures. A blend of hospitality experience and organizational skills will greatly contribute to your success.

Key Responsibilities:
• Confirm and finalize guest bookings with accuracy
• Keep guest accounts current and organized
• Communicate effectively with guests and lodge staff
• Monitor and rectify inaccuracies in lodge reports
• Support health and safety initiatives as necessary

Requirements:
• Post-secondary education relevant to hospitality
• 1-2 years in a qualified guest services role
• Familiarity with tourism or travel industries
• Ability to manage several guest requests simultaneously
• Proficient in Microsoft Office applications

Bring your passion for guest service and keen attention to detail to CMH in Banff.
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📌 CMH Guest Services Coordinator Position (Alberta)
🏢 CMH Heli Skiing & Summer Adventures
📍 Alberta