Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications 58543 Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications
Join a banking setting supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross-functional collaboration, and long‑term potential based on business needs and performance.
Contract, Toronto, Hybrid: 2 days in office, 3 days work from home – could potentially change to 4 days on site
-Anchor Days (if applicable): Wednesday and Fridays (flexible)
6 months
Must Haves 10+ years in application support , incident, problem, and change management
Hands‑on support using Splunk , Dynatrace , and PagerDuty
Hands‑on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
5+ years within banking or financial institution environments
Nice to Have Java, Azure, microservices, or automation certifications
Lead experience
Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect
Responsibilities Develop and implement support models and processes for application support operations




Oversee investigations of production incidents and coordinate remediation activities
Manage application deployments within load balanced service‑oriented environments
Provide 2nd and 3rd level production support for application incidents
Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
Drive controls activities related to change management, production implementation, compliance, and business continuity
Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications
Join a banking environment supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross‑functional collaboration, and long‑term potential based on business needs and performance.
Contract, Toronto, Hybrid:



2 days in office, 3 days work from home – could potentially change to 4 days on site
-Anchor Days (if applicable): Wednesday and Fridays (flexible)
-Address: 310/320 Front Street West Corporate, Toronto, Ontario
6 months
Must Haves 10+ years in application support , incident, problem, and change management
Hands‑on support using Splunk , Dynatrace , and PagerDuty
Hands‑on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
5+ years within banking or financial institution environments
Undergraduate degree preferred
Nice to Have Java, Azure, microservices, or automation certifications
Lead experience
Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect
Responsibilities Develop and implement support models and processes for application support operations
Oversee investigations of production incidents and coordinate remediation activities
Manage application deployments within load balanced service‑oriented environments
Provide 2nd and 3rd level production support for application incidents
Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
Drive controls activities related to change management, production implementation, compliance, and business continuity

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application sup (Ontario)
🏢 S.i. Systems
📍 Ontario