Drive ICCC strategies and enhance customer experiences as an ICCC Manager with DHL in Brampton, ON. Lead impactful programs, improve insights, and foster team engagement in this pivotal role.

DHL Express is seeking a dedicated ICCC Manager to spearhead initiatives focused on customer experience and operational excellence. This experienced leader will execute the ICCC strategy for Canada, while overseeing the rollout and governance of the ICCC+ tool. Your role will also include analyzing customer feedback, driving improvement projects, and managing key communications.

Key Responsibilities:
• Support execution of ICCC strategy for Canada
• Lead ICCC+ tool launch and ongoing maintenance
• Conduct monthly ICCC meetings and action tracking




• Manage reporting and insights for customer feedback
• Analyze VOC data to identify areas for improvement

Requirements:
• Minimum 7 years in project management
• Proficiency in Power BI, SQL, Python
• Solid communication and analytical skills
• Experience in leading cross-functional teams
• University degree or equivalent required

Bring your leadership and analytical skills to DHL, and play a crucial role in transforming customer experience.
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📌 ICCC Manager Position at DHL (Northwest Territories)
🏢 Deutsche Post DHL
📍 Northwest Territories